FAQ

All items sold on this website are homemade.   Made in Eaton, Ohio

 

Shipping-

 Many products are ready ship and in stock.  Items ship within 3-5 business days.   Custom orders please allow 5-7 business days to complete the order. Custom orders are subject to shipping times and customization request we will strive to stay in contact throughout the process.

 

Shipping Costs:

 

Car Coasters, Mousepads, Decals, Stickers - $2.99

Tumblers, Other Drinkware, Mugs - $5.99 

Orders over $50 will ship for FREE

We ship via USPS

 

Shipping Methods:

First Class - 3 -5 business days for packages up to 14.9oz

Priority - 1 - 3 business days for packages over 16oz

Certain items (large) will have specific shipping cost listed in description

Bulk items may have shipping cost/time frame listed in description.  

 

Local Deliveries - Local deliveries can be made at no cost.  Deliveries are made on Wednesday and Sundays only to   45320, 45042, 45044, 45327, 45342, 45311, 45381, 45347 areas.  All packages will be left at door.

 

GALLERY:

The GALLERY page shows custom designed orders

 

IMAGES:

The images used to produce our amazing products have been purchased (which gives us the right to use) or is an exclusive design of My Simple Creations LLC

 

PICTURES:

The pictures provided in the description reflect the product you are purchasing.  Please note that all our products are meticulously handmade one piece at a time.  Due to this process, there may be a slight variation from one item to the next.  Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.

 

The brightness and vibrance of item may vary due to viewing from your phone or computer.  Please refer to item description.

 

Questions -

If you have questions about any product or service please click on the Contact Us tab and ask your question there.  All correspondence will be answered within 24 hours

 

Refunds:

We understand that sometimes you don't get exactly what you ordered.  We will gladly provide a refund for items purchased on this website (excluding digital, custom orders) within 14 days of delivery.  Please use the contact us form for all refund requests.